Crossroads North Wales

If you are looking after a partner, child, parent, relative or friend, who needs your help because they are ill, frail, or have a disability, North Wales Crossroads can help you find time for yourself.

Trained Carer Support Workers give a carer a short break, as and when it is needed. Crossroads help can be flexible.

We can offer weekly support or an occasional break at a time best suited to the family.

Carers can choose how they use this time - shopping, visiting family or friends, resting, attending appointments, social activities, training or work .

After a referral is received the Care Manager visits you and the person you look after to discuss your needs and then allocates a suitable Carer Support Worker.

The Carer Support Worker will provide all the necessary care needs while you have some time off.

Croesffyrdd Gogledd Cymru-Crossroads North Wales respects the individuality of Carers and people with care needs and seeks to promote their choice, independence, dignity and safety. We also believe that Carers must have access to high quality services that enable them to fully benefit from a break from their caring responsibilities. We aim to provide a flexible and adaptable service that meets the needs of individual Carers and those they care for.

Trained Carer Support Workers go into the home to take over the Carer’s caring responsibilities. They will undertake the tasks carried out by the Carer so long as appropriate training can be accessed. In providing this service they may provide a personal care service for a person with care needs.

This may include support with bathing, feeding and mobility or with the administration of prescribed medication. We may also be able to provide help with more specialised care tasks. Our Personal Care policy provides details of basic and specialist tasks that we are able to undertake – please ask the Care Manager if you wish to see a copy.

In addition to the core service described above Croesffyrdd Gogledd Cymru-Crossroads North Wales has also developed additional support services where Carer Support Worker’s have been trained to provide other and specialist tasks.

PROCESS FOR THE DELIVERY OF CARE AND SUPPORT

Croesffyrdd Gogledd Cymru-Crossroads North Wales receives referrals from Social Services, health professionals (ie Occupational Therapists, District Nurses, Health Visitors or Doctors), or the Carer themselves. When the referral has been received the Care Manager, of your local area office, will arrange to meet you and the person you care for to discuss the range of services the Scheme can provide, when a worker/hours are available. If the Scheme is able to help you, the Care Manager will agree with you and the person you care for the details of the service, the times when help will be provided and how often this will be. In order to ensure your safety and the safety of the staff all agreed tasks will be risk assessed.

All discussions about the provision of the service will be user led and a service delivery plan will be agreed. This will include a personal care plan that will be developed with, and agreed by, the person with care needs. We will ask you both to sign the relevant documents to indicate that you agree with the service to be provided. The Care Manager will normally introduce your Carer Support Worker to you and the person you care for. You will have ample opportunity to explain your usual routine to him or her. The Care Manager is willing to discuss any problems that you may have with the service.

An assessment of needs will take place as soon as a worker/hours are available. Once the service is in place the Carer Support Worker would have to carry out a review of the service delivery every three months and discuss any changes with the Care Manager. A re-assessment would then take place if need be. If a change in the Service delivery needs to be addressed before the next review the Carer Support Worker would contact the Care Manager at the earliest convenience. An annual review would be carried out with the Care Manager at the family home to discuss any issues.